General Return Policies
We will accept returns if items have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer exchange.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 14 days of receiving the package (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the package, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), please be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided.
5. If you prefer to exchange items, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the items.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each item, each of our items are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We understand that it is a very important undertaking to order a item for your home decoration, and our cancellation policy was formulated with this in mind. However, it is important to note that some of the items are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.
– Unpaid orders will be cancelled automatically after 1 days.
– Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
– Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
– Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
– Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
– Once your order has been shipped, it can no longer be cancelled.
Refunds (if applicable)
Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 days.
If you would like to cancel your order, please contact us by email([email protected]) , and request cancellation.